Accelerate ROI can assist any size firm with these consultative services:

• Research and Customer Identification
• Research and Planning
• Design and Program Development
• Execution and Roll Out of Programs

Accelerate ROI can also help you arm your firm with the skills required to meet today’s demand for innovation and maintenance of the best possible customer experience through training.

Course work includes:

CEM Customer Experience Management
Step 1– Identifying the Customer (2)
Step 2 –Creating the Brand Platform (2)
Step 3 – Design: Teamwork (3)
Step 3 – Design: Marketing (3)
Step 3 – Design: Environment/Facility (3)
Step 4 – Execute: Teamwork (3)
Step 4 – Execute: Marketing (2)
Step 4 – Execute: Environment/Facility (2)
Step 5 – Innovate: Teamwork (3)
Step 5 – Innovate: Marketing (2)
Step 5 – Innovate: Environment/Facility (2)

Strategic Sales Training
Step 1– Identifying the Customer (1)
Step 2 – Using the Brand (1)
Step 3 – Consultative Sales (2)
Step 4 – Discovering the Needs (1)
Step 5 – Measuring Success (2)

Marketing and Merchandising
One class overview, ideally for groups that have had previous CEM training and are looking for more advanced and specific information.

Train the Trainer
Individuals from a variety of companies who are actively involved in a training program will meet frequently at a destination with the goal to gain the skills to continue CEM programs within their organizations. Minimum of 10 participants. (10)

Innovation
Step 1–Tools and rules (1)
Step 2 – Methods (2)
Step 3– Role Playing and Demonstrations (2-3)