home our services who uses accelerate roi? why accelerate roi works what is the process? who makes it work? contact us Learn more about how Customer Experience Management impacts these industries:	Training Outlines CEM Customer Experience for Corporate Finance and Banking Step 1– Identifying the Customer (2) Step 2 –Creating the Brand Platform (2) Step 3 – Design: Teamwork (5) Step 3 – Design: Marketing (4) Step 3 – Design: Environment/Facility (3) Step 4 – Execute: Teamwork (4) Step 4 – Execute: Marketing (4) Step 4 – Execute: Environment/Facility (2) Step 5 – Innovate: Teamwork (5) Step 5 – Innovate: Marketing (3) Step 5 – Innovate: Environment/Facility (2) MEM Member Experience for Credit Unions Step 1– Identifying the Customer (3) Step 2 – Creating the Brand Platform (3) Step 3 – Design: Teamwork (5) Step 3 – Design: Marketing (4) Step 3 – Design: Environment/Facility (3) Step 4 – Execute: Teamwork (4) Step 4 – Execute: Marketing (3) Step 4 – Execute: Environment/Facility (2) Step 5 – Innovate: Teamwork (4) Step 5 – Innovate: Marketing (2) Step 5 – Innovate: Environment/Facility (2) CEM Customer Experience for Retail Environments Step 1– Identifying the Customer (2) Step 2 – Creating the Brand Platform (2) Step 3 – Design: Teamwork (3-5) Step 3 – Design: Marketing (2) Step 3 – Design: Environment/Facility (2) Step 4 – Execute: Teamwork (3-5) Step 4 – Execute: Marketing (2) Step 4 – Execute: Environment/Facility (2) Step 5 – Innovate: Teamwork (3) Step 5 – Innovate: Marketing (2) Step 5 – Innovate: Environment/Facility (2) CEM Customer Experience for Medical: Doctors and Corporate Step 1– Identifying the Customer (2) Step 2 – Creating the Brand Platform (2) Step 3 – Design: Teamwork (3) Step 3 – Design: Marketing (3) Step 3 – Design: Environment/Facility (3) Step 4 – Execute: Teamwork (3) Step 4 – Execute: Marketing (2) Step 4 – Execute: Environment/Facility (2) Step 5 – Innovate: Teamwork (3) Step 5 – Innovate: Marketing (2) Step 5 – Innovate: Environment/Facility (2) CEM for Hospitality: Flags and Independents Step 1– Identifying the Customer (3) Step 2 –Creating the Brand Platform (3) Step 3 – Design: Teamwork (5) Step 3 – Design: Marketing (4) Step 3 – Design: Environment/Facility (3) Step 4 – Execute: Teamwork (4) Step 4 – Execute: Marketing (3) Step 4 – Execute: Environment/Facility (2) Step 5 – Innovate: Teamwork (4) Step 5 – Innovate: Marketing (2) Step 5 – Innovate: Environment/Facility (2) CEM for Service & Professional Organizations: Technical, Insurance, Accounting, Legal Step 1– Identifying the Customer (2) Step 2 –Creating the Brand Platform (2) Step 3 – Design: Teamwork (3) Step 3 – Design: Marketing (3) Step 3 – Design: Environment/Facility (3) Step 4 – Execute: Teamwork (3) Step 4 – Execute: Marketing (2) Step 4 – Execute: Environment/Facility (2) Step 5 – Innovate: Teamwork (3) Step 5 – Innovate: Marketing (2) Step 5 – Innovate: Environment/Facility (2) CEM for Construction, Architectural, Design and Engineering Step 1– Identifying the Customer (3) Step 2 – Creating the Brand Platform (3) Step 3 – Design: Teamwork (5) Step 3 – Design: Marketing (4) Step 3 – Design: Environment/Facility (3) Step 4 – Execute: Teamwork (4) Step 4 – Execute: Marketing (3) Step 4 – Execute: Environment/Facility (2) Step 5 – Innovate: Teamwork (4) Step 5 – Innovate: Marketing (2) Step 5 – Innovate: Environment/Facility (2) Strategic Sales Training Step 1– Identifying the Customer (1) Step 2 – Using the Brand (1) Step 3 – Consultative Sales (2) Step 4 – Discovering the Needs (1) Step 5 – Measuring Success (2) Merchandising 101 Step 1– Identifying the Customer (1) Step 2 – Using the Brand (1) Merchandising 201 Step 1– Identify the Opportunities (1) Step 2 – Managing an Innovative Program (1) Marketing and Merchandising One class overview, ideally for groups that have had previous CEM training and are looking for more advanced and specific information. Train the Trainer Individuals from a variety of companies who are actively involved in a training program will meet frequently at a destination with the goal to gain the skills to continue CEM programs within their organizations. Minimum of 10 participants. (10) Innovation Step 1–Tools and rules (1) Step 2 – Methods (2) Step 3– Role Playing and Demonstrations (2-3)